Contact
Send us a non-binding inquiry!
Email or phone, online or in person?
Choose what works for you. We will adjust.
PRINTOLOGY s.r.o.
Nad Týncem 233/6, Plzeň 312 00
IČ: 19796277 | DIČ: CZ19796277
BÚ: 2202681982/2010
+420 733 279 792 – Na vaši poptávku se těší Robin Kříž, jednatel.
+420 736 166 572 – Petr Pech, jednatel
Non-binding inquiry
FAQ
How much does your services cost?
Hourly rates for 3D printing and 3D modeling can be found in the price list. 3D printing is usually associated with print preparation and post-processing (final editing). The time spent on these services depends on the size of the product, but usually does not exceed one hour.
Which forms of the payment do you offer?
Bank transfer or cash. We currently do not provide other forms of payment. Usually an advance invoice of 70% of the order price is paid before starting. The remaining 30% is paid after final handover. However, we are not agains other options. Let us know, if you need an individual plan.
How does process of making an order looks like?
First of all send us an inquiry via the form, or contact us in any other way you like. By phone, email or in person? Choice is your. After this process we will send you an offer based on your non-binding inquiry and finalize the details. If you approve the offer, we will start the work.
How long does the realisation of the order take?
Unfortunately, we cannot give you a simple answer until we know your requirements. If it is only 3D printing, we are usually able to deliver the product within 3 working days. However, it obviously depends on the size and availability of material in stock. If the order involves 3D modelling, the time commitment is usually higher, usually more than a week. However, we will announce everything in advance.
Do you offer sending a prototype before the final handover of the order?
Yes, it is possible to make a prototype of the ordered product first and send it to you. Usually this procedure is applied for complex products or larger 3D prints.
What if I do not have a 3D model?
One of the services we provide is 3D modeling. Let us know your ideas or send us a sketch and we will be happy to create a 3D model for you. Whether you want to print it is up to you.
I have a 3D model. What formats of the file do you accept?
We can work with a wide range of formats, but we commonly use STL, STEP, 3MF or 3DS formats. Do you have different format? Send it to us, we will tell you the options.
Is there any option of express production?
It depends on how much is the production line busy but in general yes. There is no additional fee. Please contact us as soon as possible. We will do our best.
What kind of materials do you use?
For a list of the materials, please refer to the 3D printing description or to the specific products section. Is the material you need not in our offer? Please send an individual request.
In what way is the order delivered?
In the Pilsen and its surroundings we are able to arrange personal delivery. Throughout the Czech Republic or Slovakia we use the verified delivery services - PPL or Packeta.
What to do in case of dissatisfaction?
After you will check the product please provide feedback as soon as possible. If it is our fault, we will meet all claims. If the dissatisfaction stems from subsequent damage by the buyer, we unfortunately cannot produce a new product within the original price.
