Contact
Send us a non-binding inquiry!
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Choose what works for you. We will adjust.
PRINTOLOGY s.r.o.
Nad Týncem 233/6, Plzeň 312 00
IČ: 19796277 | DIČ: CZ19796277
BÚ: 2202681982/2010
+420 733 279 792 – Na vaši poptávku se těší Robin Kříž, jednatel.
+420 736 166 572 – Petr Pech, jednatel
Non-binding inquiry
FAQ
How much does your services cost?
Hourly rates for 3D printing and 3D modeling can be found in the price list. 3D printing is usually associated with print preparation and post-processing (final adjustments). The time spent on these services depends on the size of the order.
Which forms of the payment do you offer?
By bank transfer or cash. We currently do not offer other forms of payment. Usually, an advance invoice is paid before starting, its amount based on the total size of the order. For one-time production, the advance is typically 100%. For serial production, the payment can be split in a 70/30 ratio.
How does process of making an order looks like?
First, send us an inquiry through our form, or contact us in another way. By phone, email, or in person? We'll adapt. Based on your non-binding inquiry, we'll send you an offer and fine-tune any details. If you approve the offer, we'll get to work.
How long does the realisation of the order take?
Unfortunately, we can't give a simple answer until we know your requirements. If it's just 3D printing of one piece, we usually deliver the product within 3 working days. However, it depends on the size and availability of materials in stock. If the order involves 3D modeling, the time requirement is usually higher. We always inform you in advance.
Do you offer sending a prototype before the final handover of the order?
Yes, we prefer this option for serial production or complex products. It is invoiced separately.
What if I do not have a 3D model?
One of the services we provide is 3D modeling. Let us know your ideas or send us a sketch and we will be happy to create a 3D model for you. Whether you want to print it is up to you.
I have a 3D model. What formats of the file do you accept?
We can work with a wide range of formats, but we commonly use STL, STEP, 3MF or 3DS formats. Do you have different format? Send it to us, we will tell you the options.
I need the order completed as quickly as possible. Is there an option for express production?
It depends on how much is the production line busy but in general yes. There is no additional fee. Please contact us as soon as possible. We will do our best.
What kind of materials do you use?
For a list of the materials, please refer to the 3D printing description or to the specific products section. Is the material you need not in our offer? Please send an individual request.
In what way is the order delivered?
In the Pilsen and its surroundings we are able to arrange personal delivery. Throughout the Czech Republic or Slovakia we use the verified delivery services - PPL or Packeta.
How to proceed in case of a complaint?
We accommodate all complaints if the error is on our side. If the complaint was raised due to subsequent damage by the buyer, we cannot produce a new product at the original price.